Return & Refund Policy

REQUESTING A RETURN

Prior to returning any item, you must contact our customer service team by submitting a Return Request form. When submitting a return request, please ensure you include your order number and the name of the item you wish to return.

Returns/refunds are only offered to customers that receive the wrong items or misprinted/damaged/defective items.

Unfortunately, we do not offer returns for size/color exchanges.

All items must be unworn, unwashed, and all original labels or tags must still be attached.

Any claims for misprinted/damaged/defective items must be submitted through our Return Request form within 14 days after the product has been received.

For packages lost in transit, all claims must be submitted no later than 20 days after the ship date.

Our Customer Service team will reach out to you to obtain photos of the item, any additional information required, and approve or reject the claim.

If approved, the Customer Service team will inform you of the return procedure and shipping address. Items must be returned no later than 30 days after they have been received.

Returns are only eligible for a refund or store credit.

ISSUING A REFUND

Refund requests may be determined to be eligible for a full refund, partial refund, or store credit.

If qualified for a full refund it will include the full purchase price of the item at the time of your purchase, taxes (if applicable), and shipping and handling.

Please understand, refunds do not cover the cost of return shipping. Return shipping is paid by the customer.

Store credits are provided in the form of a digital gift card and can be used for any future purchase through SBG Outfitters.

LIMITED TIME OFFERS & SALE ITEMS

Any item being sold as a “Limited Time Offer” / “Limited Release” / or “Sale” item is not eligible for return or refund due to the limited nature of these items. If you have any questions, please contact our Customer Service team through our contact form or by emailing customerservice@sbgoutfitters.com.